Consumer Protection in Business Environment Multiple Choice Question MCQ
Categories: BUSINESS EDUCATION
Ques 1. Identify the responsibility of consumers being highlighted in the picture given below. (a) Be honest in your dealings (b) Learn about the risks associated with products and services (c) Assert yourself to ensure that you get a fair deal (d) Respect the environment. Answer: B Ques 2. Which of the following activities lie within the scope of consumer protection? (a) Educating consumers about their rights and responsibilities (b) Helping consumers in getting their grievances redressed (c) Protecting the interests of consumers (d) All of the above Answer: D Ques 3. Due to the negligence of the doctors, Johar passed away within a week’s time after his surgery of the spine. Which of the following parties can not file a case in this regard? (a) The consumer (b) Any registered consumers’ association (c) A legal heir or representative of the deceased consumer (d) All of the above Answer: A Ques 4. Which of the following is not an element of the economic theory known as economic efficiency? (a) Consumer surplus (b) Corporate surplus (c) Public surplus (d) None can be answered. Answer: A Ques 5. Which of the following is not a common way the “invisible hand” works? (a) When debt repayment reduces consumption, consumption is spent on servicing the debt. (b) When interest rates decrease, consumers save more money. (c) When firms can sell at a higher price than production costs. (d) All of the above. Answer: D Ques 6 Which of the following is not a factor that affects consumption patterns? (a) Age (b) Standard of living (c) Type of family. (d) All of the above can be answered. Answer: D Ques 7. Which of the following is not a way to classify consumers? (a) Consumers with different income levels. (b) Consumers with different tastes and preferences. (c) Consumers with different social statuses. (d) All can be answered. Answer: D Ques 8. Which of the following is not a factor that affects the demand curve? (a) Number of buyers (b) Prices of related goods (c) Consumer taste and preference. (d) All can be answered. Answer: D Ques 9. Which of the following is not a method used to assess the ability of a firm to generate demand for its products? (a) Survey of customers. (b) Market survey. (c) Sales forecast. (d) None can be answered. Answer: C Ques10. Identify the feature of coordination being highlighted in the given statement: “Coordination is not a one-time function, it begins at the planning stage and continues till controlling.” (a) Coordination ensures unity of action. (b) Coordination is an all-pervasive function. (c) Coordination is a continuous process. (d) Coordination is a deliberate function. Answer: C